Privacy Policy for KOEN Construction

KOEN Construction ("KOEN Construction," "KOEN," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, request an estimate, purchase services, or otherwise interact with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically through our website, and from third-party service providers.

Personal Information

Depending on how you interact with us, we may collect:

• Full name

• Company name

• Mailing address

• Property address

• Email address

• Phone number

• Project details

• Photos or videos you submit

• Billing information

• Payment information (processed securely through third-party payment providers)

• Preferred communication methods

• Any information you voluntarily provide

Property Information

For estimating and construction purposes, we may collect:

• Property dimensions

• GIS information

• Parcel data

• Survey information

• Soil conditions

• Elevation data

• Utility information

• Site photographs

• Drone imagery

• Existing improvements

Automatically Collected Information

When visiting our website we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Referral website

• Pages visited

• Time spent on pages

• Clickstream data

• Geographic region

• Cookies

• Analytics data

2. How We Use Your Information

We use your information to:

• Provide estimates

• Schedule consultations

• Perform contracted services

• Communicate regarding projects

• Respond to inquiries

• Process invoices and payments

• Maintain customer records

• Improve our services

• Improve our website

• Provide customer support

• Send appointment reminders

• Send estimate follow-ups

• Send project updates

• Comply with legal obligations

• Protect against fraud

• Enforce our agreements

3. Text Messages (SMS)

If you provide your mobile phone number, you consent to receive communications from KOEN Construction including:

• Appointment confirmations

• Estimate reminders

• Scheduling updates

• Project notifications

• Customer service communications

• Review requests

• Billing notifications

• Limited promotional messages (only where permitted by law)

Message frequency varies.

Standard message and data rates may apply.

You may opt out at any time by replying:

STOP

For assistance reply:

HELP

Your consent to receive SMS messages is not required as a condition of purchasing services.

4. Email Communications

We may send emails regarding:

• Estimates

• Project updates

• Invoices

• Contracts

• Maintenance reminders

• Promotional offers

• Company announcements

You may unsubscribe from marketing emails using the unsubscribe link included in those communications.

Transactional emails related to active projects may still be sent.

5. Payment Information

Payments may be processed through trusted third-party payment processors.

KOEN Construction does not store complete payment card numbers on our servers.

Payment providers maintain their own privacy and security practices.

6. Cookies and Tracking Technologies

Our website may use:

• Cookies

• Analytics tools

• Pixels

• Conversion tracking

• Session cookies

• Persistent cookies

These technologies help us:

• Improve website functionality

• Measure advertising performance

• Analyze website traffic

• Understand customer behavior

• Improve user experience

You may disable cookies through your browser settings, although certain website features may not function properly.

7. Third-Party Services

We may use trusted third-party providers including:

• Website hosting providers

• CRM software

• Email marketing platforms

• Payment processors

• Accounting software

• Scheduling software

• Analytics providers

• Advertising platforms

• Cloud storage providers

• Mapping and GIS services

These providers receive only the information reasonably necessary to perform services on our behalf.

8. Advertising

We may use advertising platforms such as:

• Google Ads

• Meta (Facebook and Instagram)

• Microsoft Advertising

These services may use cookies or similar technologies to measure advertising effectiveness and deliver relevant advertisements.

9. Analytics

We may use analytics tools including Google Analytics and similar technologies to understand:

• Website traffic

• Visitor behavior

• Device usage

• Geographic regions

• Conversion rates

• Website performance

Analytics information is generally aggregated and does not personally identify visitors by itself.

10. Sharing Information

We do not sell your personal information.

We may share information with:

• Employees

• Independent contractors

• Subcontractors

• Equipment suppliers

• Material suppliers

• Payment processors

• Software providers

• Professional advisors

• Insurance carriers

• Government agencies when legally required

Information is shared only as reasonably necessary to provide services or comply with legal obligations.

11. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain information only for as long as necessary to:

• Complete contracted work

• Maintain customer records

• Satisfy accounting requirements

• Resolve disputes

• Enforce agreements

• Comply with legal obligations

Retention periods may vary depending on the type of information.

13. Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we learn that information from a child has been collected inadvertently, we will take reasonable steps to delete it.

14. Your Privacy Rights

Depending on your location, you may have rights to:

• Request access to your information

• Request correction of inaccurate information

• Request deletion of eligible information

• Request a copy of your information

• Object to certain processing activities

• Withdraw consent where applicable

Requests may be submitted using the contact information below.

15. Virginia Residents

If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, or obtain a copy of certain personal data, subject to applicable legal exceptions.

16. California Residents

If applicable, California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

17. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

18. Project Photography

Unless otherwise agreed in writing, KOEN Construction may photograph completed work before, during, and after construction for documentation, warranty, training, and marketing purposes.

We will not intentionally publish sensitive personal information or images of occupants without permission.

19. Changes to This Policy

We may update this Privacy Policy periodically.

The updated version will be posted on this page with a revised Effective Date.

Continued use of our services constitutes acceptance of the revised policy.

20. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:

KOEN Construction

Email: hello@koen.build

Website: https://koen.build

Business Hours: Monday–Friday, 7:30 AM–5:00 PM (Eastern Time)

By using our website or engaging KOEN Construction for services, you acknowledge that you have read and understand this Privacy Policy.